The Chicken Sandwich Wars may have stirred things up over the years as several fast food chains compete for superiority and consumers’ wallets and taste buds. However, it seems that one chain still stands out above the rest, even if it is not the actual winner of the wars.
Chick-Fil-A, which has sparked controversy over its anti-gay views in the past, is America’s favorite restaurant for the 8th year in a row, according to a new survey by the American Customer Satisfaction Index (ACSI). is a fast food restaurant and more consumers prefer full service restaurants.
The New York Post reports that despite a 2.6% drop in satisfaction with fast food restaurants from the previous year, the chain known for its chicken sandwiches and special “Chick-Fil-A” sauce still scores 83. for customer satisfaction, which was the highest in the entire restaurant survey, finishing well above several other chains it competed against for superiority with chicken sandwiches.
KFC scored a 78 on the survey, while Burger King scored a 75 and Wendy’s a 72. Popeyes scored 71 points, and the lowest score of all fast food chains (and those that participated in the chicken sandwich wars) was McDonald’s, with an overall satisfaction score of 68.
Other ranked chains were Jimmy John’s (score of 79), Domino’s (78), Chipotle (77), Panera (77), Pizza Hut (77), Starbucks (77), Arby’s (76), Five Guys (76), Papa Johns (76), Little Caesars (76), Panda Express (75), Subway (75), Dairy Queen (74), Dunkin’ Donuts (74), Sonic (74), Jack in the Box (72) and Taco Bell (72).
Despite McDonald’s ranking lowest, the biggest drop in satisfaction went to Dunkin’, which dropped 4% from 2021.