Markson received nine emails from Instagram about logging into a new device in Nigeria, but he doubted they were part of the scam as well. He received concerned messages from friends after the scammers sent them direct messages to scam them as well.
“Someone with 100,000 followers said they bought a brand new Range Rover because they did something with crypto. Now they speak on my behalf. They’re now posting on my Instagram like it’s me and saying, ‘I’ll ask my crypto advisor to help you,’” Markson said.
“Two people (told me they) were going to download the app and actually spend money.”
In a statement, a Meta spokesperson said Instagram is committed to protecting the integrity of its services and is working hard to protect its community from hackers and scams.
“We use technology to detect and block scams and try to get ahead of scammers’ attempts to evade our detection systems. We provide robust in-app tools to our community to report content that they believe violates our guidelines,” the statement said.
“We strongly recommend that our community enable 2-Factor Authentication in their settings to protect their account.”
Meta says more than 40,000 people work on safety and security, including about 15,000 content reviewers. It did not specify how many of them are in Australia.
Markson says he will enable two-factor authentication on his accounts. But for Marschke, that extra layer of security didn’t help.
“I went ahead and did all that and I got hacked anyway,” she said.
“I contacted through all (meta)links and for the entire two months that I was hacked, I got no response.
“I always felt very dramatic when I said it, but I literally kept saying to everyone, ‘I feel like my life is over’. All my personal information is in the hands of someone random. Not only that, but something I’ve worked so hard for since I was 14 has now been taken from me.
“I earn a solid income from Instagram, I book all my photo shoots through Instagram, all my events. I do sponsored posts. So that’s my job and I completely lost it in those two months.”
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