A Cloudflare outage on Tuesday left hundreds of websites and services, including Discord, Shopify, Fitbit, Peleton, several cryptocurrency services and Cloudflare itself, offline for several hours.
Founded in 2010, Cloudflare is a US-based content delivery network (CDN) that also provides distributed denial-of-service protection for online domains, speed optimization, and various cybersecurity services.
The company faced similar issues last week when an outage in the India region caused several services, including Discord, Shopify, Canva and GitLab, to experience network performance issues in India, Indonesia and Eastern Europe.
Tuesday’s incident was first recognized on Cloudflare’s status page at 07:43 GMT, where the company posted a statement saying, “Connectivity in Cloudflare’s network has been disrupted across broad regions. Customers using Cloudflare sites in trying to reach affected regions will observe 500. errors. The incident affects all dataplane services in our network.”
At 7:57 a.m., Cloudflare said the issue had been identified and “a fix is being implemented,” and by 8:20 a.m., the solution had been rolled out and the company was “monitoring the results.” Cloudflare’s update page showed that all services were operational at 9:13 AM
Cloudflare has confirmed that the outage was not the result of an attack.
“A network change in some of our data centers caused part of our network to be unavailable,” said a Cloudflare statement. “Due to the nature of the incident, as of approximately 0628-0720 UTC, customers may have had difficulty reaching websites and services that rely on Cloudflare. Cloudflare worked on a fix within minutes and the network is now operating normally.”
According to Venkatesh Sundar, co-founder of Indusface, a web app security company, the Cloudflare outage could lead to a rethink of how to fix such outages that could temporarily hamper business operations.
“Often when choosing or building a service, there is a focus on the type of features and capabilities the service would provide. However, it is important to evaluate the service provider/vendor’s ability to support you in the event of a service outage “, he said.
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