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Inaccessible Medical Billing: KHN Wants To Hear From You

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People who are blind or use a screen reader or other assistive technology to access the Internet sometimes receive inaccessible medical bills or other health information. We at KHN, a nonprofit newsroom dedicated to healthcare, want to better understand the magnitude of the problem. We know that some people have had bills sent to collections or hit their credit score because of documents they didn’t have access to and therefore bills they didn’t pay. Some examples of inaccessible information are fine print or insurance billing websites that screen readers cannot access. We’d love to hear from you about any challenges you, family members, or colleagues have faced in navigating inaccessible medical or health insurance bills.

We appreciate you completing this questionnaire, which will help us report.

We take your privacy seriously. We will not share your contact details or name without your permission.

For examples of our coverage of inaccessibility, read these news articles:

Covid vaccine websites violate disability laws, create inequality for the blind

Pandemic medical innovations leave people with disabilities behind

Email reporters Lauren Weber at [email protected] and Hannah Recht at [email protected] with any questions.

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