Uber India shows driver’s destination before ride is accepted to reduce travel cancellations

Uber said on Thursday that its drivers would be able to see the passenger’s final destination before accepting the ride, as it appears to reduce trip cancellation after booking the trip.

The move follows feedback the journeys app has received from the National Driver Advisory Council, which launched in March 2022 to facilitate a two-way dialogue between Uber and drivers in six metro cities to address key issues.

“To increase transparency and reduce frustration for passengers and drivers, drivers on the Uber platform across India can now see the travel destination before deciding to accept the ride,” Uber said in a statement.

The company said it had piloted the same project in May, which has shown encouraging results in reducing travel cancellations. “Uber has decided to remove the barrier to travel acceptance and roll out the unconditional feature to all cities. Uber will continue to monitor driver and passenger feedback and make changes as needed,” the company said. takes care.

To make doing business on its platform even easier, Uber has now introduced an OTP-based login that helps drivers log into the app in a hassle-free and easy way without having to remember passwords or other details.

Based on the discussion at the second meeting of its Driver Advisory Board, Uber also learned about common issues drivers face and offered solutions.

Uber Auto and Moto drivers have now added a Home phone button to their Uber app to call support if needed. To address feedback from Moto drivers about a lack of awareness about redundancy payments, Uber is now sending a push notification to riders about redundancy payments when they book a trip, the statement said.

“Airport drivers often faced an operational challenge as they had to pay airport charges in advance and be refunded later. However, now Uber has introduced cashless operations at airports in Mumbai, Delhi, Pune, Hyderabad and Bangalore,” Uber said.

After the first meeting of the Driver Advisory Council, Uber made several changes, including a fare increase of up to 15 percent to offset the cost of rising fuel prices, a long-haul pick-up fee to compensate drivers when they travel long distances to pick up drivers. and changed the payment frequency to all weekdays for drivers to receive online payment transfer etc.

The Driver Advisory Council consists of 37 drivers chosen from six metros following a carefully designed three-part process conducted by an independent review committee.

These drivers work with a range of product offerings available on Uber, including cars, auto rickshaws and motorcycles, and represent the interests of tens of thousands of drivers on the platform.